Archives for: September 2008
Management Lessons from Michael Scott
No, that’s not a typo. A cross between Archie Bunker and Ray Barone, Michael Scott, the boss from NBC’s The Office, can usually be counted on to say the most inappropriate thing at the most inopportune times, while still (somehow) ensuring that everythi… more »
Permalink4 Reasons Brokers should be Talking Technology
The benefits brokerage business has been largely defined by an ability to build strong relationships with clients and through consistent delivery on their needs. Those who were able to communicate effectively, set and meet fair expectations, as well as… more »
Calculating the Value: ROI (Part II)
In my first post on ROI, I provided some general guidelines for conducting a thorough and focused analysis. These included the crucial question:“Is a formal ROI analysis necessary for support and approval of the proposed project?” Assuming that… more »
Calculating the Value: ROI (Part I)
Given today’s economic environment and the internal competition for investment dollars and capital expenditures, it’s no surprise that companies are looking for help in quantifying the potential value of such investments/expenditures through Return on In… more »
