HR Service Center

Give employees 24x7 access to phone support from Workscape’s on-shore HR Service Center

Workscape’s 100% on-shore HR Service Center gives employees 24x7 access to accurate, consistent HR information over the phone to increase employee self-sufficiency, guide more informed decision making, and support your Total Rewards strategy. Our HR Service Center combines state-of-the-art technology and call center best practices to provide complete, cost-effective handling of eligibility questions, self-service benefits enrollment support, employee advocacy, case management, and end user assistance with the benefits administration solutions, performance management solutions, compensation planning solutions, or manager self service solutions in the integrated Workscape Total Rewards Platform™.

Key features of Workscape’s HR Service Center include:

• Personalized service from call counselors who are compensated based on response quality, information accuracy, and customer care metrics — not call volumes
• Closed loop feedback system to support continuous improvement of Workscape applications and decision support tools 
• Scalable staffing based on capacity models and best practices
• Real-time reporting of call logs, issue status, ticket closure rates, call trends, and more
• Choice of shared or dedicated call counselors
• Friendly, reliable HR Service Center support that helps drive more informed benefit and HR-related decisions that support your Total Rewards strategy