HR Service Center

Give employees access to 24x7 on-shore phone support for benefit- and HR-related inquiries

Workscape’s 100% on-shore HR Service Center gives employees 24x7 access to accurate, consistent HR information over the phone. An integrated component of our Outsourced Benefits Administration (OBA), the HR Service Center combines state-of-the-art technology and industry best practices to provide complete, cost-effective handling of eligibility questions, self-service enrollment support, employee advocacy, case management, and more.

Key features of Workscape’s HR Service Center include:

• Personalized service from call counselors who are compensated based on response quality, information accuracy, and customer care metrics — not call volumes
• Closed-loop feedback system to support continuous improvement of self-service benefits enrollment applications and decision support tools
• Scalable staffing based on capacity models and best practices
• Real-time reporting of call logs, issue status, ticket closure rates, call trends and more
• Choice of shared or dedicated call counselors