Benefits Service Center

Give the workforce 24x7, on-shore, phone-based access to employee benefits services support

You can’t control when employees’ benefit-related inquiries will arise. The reality is that these questions don’t always come up between 9:00 AM and 5:00 PM, Monday through Friday. Busy families make benefits decisions during after-dinner discussions or on the weekend. Medical emergencies — the source of many benefits issues — can occur at any hour of the day or night. And third-shift or on-the-road employees have little choice but to take care of benefits enrollment, updates, and claims outside of “normal” business hours. As more employers offer online benefits applications that enable employees to access information and perform transactions at any time, 24x7 service center availability is becoming all the more necessary.

Workscape’s 100% on-shore HR Service Center gives employees round-the-clock access to accurate, consistent benefits-related events, transactions, and other HR issues over the phone. It combines state-of-the-art technology, an experienced and stable staff of benefits support professionals, and customer care best practices to provide personalized service and complete, cost-effective resolution of employee inquiries. So employees get the assistance they need day or night. And HR has more time to focus on strategic initiatives.