Support

Offering tailored multilingual support packages for European clients

Choosing a Workscape HR solution for performance management, compensation planning, and/or outsourced benefits administration is just the first step in establishing a successful partnership between our companies. Our goal is to help you deploy an effective HR solution that meets your specific requirements and timeline while laying the foundation for a long and mutually beneficial relationship.

When it comes to powering Total Rewards for higher workforce performance, lower HR costs, and increased employee engagement, you need an HR solution you can count on. Our client-focused and synergistic approach to support offers numerous advantages, including:

• An Account Manager who oversees your team of implementation specialists, technical professionals, and business analysts, while providing a single point of contact for your ongoing relationship with Workscape
• Implementation staff with an average of nearly 10 years of experience and an average 4.5 year tenure with Workscape who address configuration, administration and/or end-user training, acceptance testing, and solution roll-out 
• Close collaboration with your internal resources to successfully support your solution and all of its components, including third-party application integration
• Proactive monitoring of your production system and ongoing services
• A dedicated online software service for managing project documentation
• Secure data centers in the U.S., Europe, and Asia that offer 99.5 percent uptime 
• A Contact Centre that offer 24x7 multilingual support services for end-users across the globe

 
* See Contact Us for registered office information.