Title
Account Specialist - Outsourced Benefits Administration
Location
Marlborough, MA
OR
Meridian, ID
Description
The Account Specialist is responsible for the day to day activities required to support service delivery to Benefits Clients and participating in the implementation of new projects.
Responsibilities
- Supports 2-3 clients
- Ensures automated processes execute on expected schedule and that output has been verified and delivered to the recipient in a timely manner
- Proactively works with client and/or project teams to create and monitor processing schedules
- Communicates with Print Production and Production Control Units related to processing schedule questions and/or issues
- Initiates / Maintains non-automated processes as needed including validation/review of process results
- Tracks and/or resolve errors that may result from processes and files
- Works with client representative(s) to resolve issues reported with the process of any input or output files and escalate to the Account Manager as appropriate
- Works to meet team goals and deadlines
- Performs preliminary analysis and attempts identification of root cause of issues reported by client and/or its vendors
- Receives and facilitates resolution of issues identified through data load processes by the client and/or its vendor(s)
- Receives and facilitates resolution of issues reported by client related to any aspect of the employees benefits
- Differentiates between customer identified defects and system enhancements and escalates appropriately
- Serves as first level of triage for escalations received by Call Center. Maintains customer report card and detailed call center reporting
- Assists in testing new/revised client applications Proactively reaches out to clients/vendors to communicate issues identified by Workscape.
Qualifications
- BA/BS degree
- One to three years experience in a HR, HR Technology, Benefits or Insurance environment
- Strong organizational skills with a proven ability to successfully manage multiple responsibilities
- Strong attention to detail and problem solving skills
- Strong customer service skills
- Solid communication skills - both written and oral
- Works well in a team environment, with demonstrated ability to meet project deadlines.
- Working knowledge of SQL
- Working knowledge of Microsoft Applications (Excel, Word, PowerPoint, Access)
- Working Knowledge of Microsoft Project or other enterprise project management software
- Strong interpersonal skills and professional interaction with client management
Qualified applicants please submit a copy of your resume in MS Word format to: hrjobs@workscape.com. Be sure to include the job title in the subject line.
Workscape is an Equal Opportunity Employer. We encourage diverse candidates to apply.